Frequently Asked Questions (FAQ)

Do you ship internationally?

Yes! We ship to all countries, just check our shipping conditions at checkout.

How long does shipping take?

Shipping usually takes 3–5 working days, depending on your location. You’ll receive tracking details once your order is dispatched.

How can I track my order?

After your order is shipped, you’ll receive an email with the tracking number and instructions.

What payment methods do you accept?

We accept secure payments via major credit and debit cards. Bank transfer is also available for some regions.

Do you offer free shipping?

Yes! We offer free shipping on orders over €89.

Can I return or exchange an item?

Yes, please refer to our Return Policy for conditions and instructions.

How can I contact you?

You can reach us via email at info@emerellestudio.com or use the contact form on our website.